Assistance

 

On June 4, FACES began modified operation by responding to assistance requests remotely.
To request assistance:

• Call 919-567-8100. Leave a message and someone from FACES will respond on Tuesday or Thursday between 9 a.m. and 11:45 a.m.

Or

• Email officemanager@faces-cares.org

 

click here to access our intake application: FACES Intake Application

Print, fill out, and email the intake application, along with a copy of driver license or photo ID, to officemanager@faces-cares.org. Please answer all questions when completing your application.

We are closely monitoring events and will re-evaluate when in-person services will be re-established. Thank you for your understanding as we as a community continue to navigate through this public health matter.

COVID-19 Information

Federal COVID-19 Information
Centers for Disease Control and Prevention – https://www.cdc.gov

State COVID-19 Information

North Carolina COVID-19 Information Hub – https://www.nc.gov/covid19

North Carolina Emergency Management – https://www.ncdps.gov/ncem

Municipal COVID-19 Information
Wake County North Carolina COVID-19 Information – http://www.wakegov.com/covid19/Pages/default.aspx
Drive-thru COVID-19 testing at Wake County Government sites – https://covid19.wakegov.com/testing/

Local COVID-19 Information
Town of Fuquay Varina Alert Center – https://fuquay-varina.org/AlertCenter.aspx

 

 

Senior Adult Resources

Administration for Community Living – https://acl.gov/COVID-19

National Council on Aging – https://www.ncoa.org/ncoa_acf/covid-19-resources-for-older-adults/

 

 

Youth and Student Resources

Wake County Public School System – https://www.wcpss.net/Page/42068

Summer Educational Resources – https://www.education.com/resources/summer-fun

 

 

Veterans Resources

Veterans Affairs COVID-19 Resources – https://www.va.gov/OSDBU/COVID-19

Resources for Veterans and Military Families amid COVID-19 – https://www.aarp.org/home-family/voices/veterans/info-2020/free-coronavirus-resources.html

General Resources for Assistance

United Way 211 – http://www.211.org

Wake County Food Resources – https://covid19.wakegov.com/food-resources/

Wake Helps: A Utility Bill Payment Assistance Program – https://covid19.wakegov.com/wakehelps/

Wake Network of Care – https://wake.nc.networkofcare.org

If you live in the Apex, Friendship, New Hill, and/or Holly Springs area and are in need of assistance, visit our friends at Western Wake Crisis Ministry to find out how they might assist you and your family in your time of need, wwcm.org.

 

Housing Assistance & Housing Resources

United States Housing and Urban Development – https://www.hud.gov/program_offices/public_indian_housing/covid_19_resources

North Carolina Family & Community COVID-19 Resources – https://www.nc.gov/covid-19/family-community-covid-19-resources

House Wake! Eviction Prevention Program – https://housewake.org/ 

North Carolina Housing Opportunities and Prevention of Evictions (NC HOPE) Program – https://nc211.org/hope/

Resource Spotlight:  Wake County’s Housing Affordability and Community Revitalization’s House Wake! Eviction Prevention Program

Wake County and community partners have launched the House Wake! COVID-19 Eviction Prevention Program. This next phase focuses on preventing the displacement of Wake County renters who lost income as a result of COVID-19.

The three-step program offers:

Financial assistance to tenants and landlords to cover rent shortfalls resulting from a loss of income through a partnership with Telamon Corporation;

Free legal support through a partnership with Legal Aid of North Carolina for tenants who need a lawyer to negotiate filed evictions with landlords or other legal services;

and Assistance relocating residents whose housing could not be stabilized through steps 1 or 2.

Residents are eligible if:

They are renters legally residing in Wake County;
They have a legally binding NC lease that covers the assistance period;
They have been economically impacted during the COVID-19 pandemic period of March 13 – present, resulting in the loss of income and inability to pay rent; and
They do not receive any other forms of rental assistance payments such as Housing Choice Voucher – Section 8, or senior housing or disabled housing with rental assistance subsidies.

Questions? Call 919-899-9911 or email housing@telamon.org.

The Housing Opportunities and Prevention of Evictions (HOPE) Program is a new statewide initiative that may provide rent and utility assistance to eligible low- and moderate-income renters experiencing financial hardship due to the economic effects of COVID-19. The new program will help prevent evictions and utility disconnections in order to promote housing stability during the ongoing pandemic. HOPE is an initiative of the NC Office of Recovery and Resiliency, a division of the North Carolina Department of Public Safety. The HOPE Program is funded by the U.S. Department of Housing and Urban Development’s Community Development Block Grant program – Coronavirus and the U.S. Department of the Treasury Coronavirus Relief Funds. If you are concerned about being evicted, click here to learn how the temporary eviction moratorium may be able to help you.

Mental Health Resources

Community Counseling, Education, and Research Center – https://sites.ced.ncsu.edu/ccerc – Mental health and career counseling for holistic wellness

Healthline – https://www.healthline.com/health/covid-19-mental-health-resources

 

 

Resources for Small Business Owners and Freelancers

US Small Business Administration – https://www.sba.gov/page/coronavirus-covid-19-small-business-guidance-loan-resources

Upwork – https://www.upwork.com/resources/remote/covid-19-resources-freelancers-small-businesses/

 

 

 

Family and Community Empowerment Services (FACES) assists clients on a first come, first serve basis. We take applications from 9:00 a.m. to 11:45 a.m. Tuesday and Thursday.

FACES’ volunteers are here to help Wake County residents of Fuquay-Varina and Willow Spring (27592) during financial emergencies.

We consider electric bills and LP gas fill ups, discuss your medication scripts or refills, and will work to help keep you from eviction in your rental unit or home. FACES’ representatives will also consider other one time major bills that have impacted your budget.

You will be asked to fill out an application that outlines your current monthly expenses. In order to serve you we also require documents that will help us understand and verify why your household is having a financial emergency.

Please bring the following items to your FACES visit:

 

Picture Identification

 

 

Copy of the bill that you need help with:

 

This may include the “Final Notice” of your electric bill, gas or propane bill or refill estimates, valid lease agreement or mortgage statements, and prescription from your doctor or empty bottles for refills. FACES will also consider other one time major household expenses as part of your emergency needs. For example volunteers will discuss your car insurance or estimates for car repair (if the car is used for work), temporary day care, heating or plumbing repairs, and other major household needs.

 

In order to help us understand your household financial crisis, FACES may require any of the following documents verifying your income and financial status:

 

• If you have reduced hours, bring pay stubs that show your reduction in pay over a few months.
• If no pay stubs are available, bring a letter from your former employer verifying your previous employment.
• Bring any application for or pay verification for unemployment or disability.
• Also bring copies of as many major bills as possible that will help outline why your household is struggling to pay the requested emergency service.