Assistance

FACES is operating by responding to all assistance requests remotely.
To request assistance you may:

Call or text 919-567-8100. Leave a message and someone from FACES will respond on Tuesday or Thursday between 9 a.m. and 11:45 a.m.

Or

Email officemanager@faces-cares.org

 

click HERE for the Intake Application

AQUI para la Aplicaciòn de Admisiòn

 

Print, fill out, and email the intake application to officemanager@faces-cares.org. Please answer all questions when completing your application.

Along with your FACES Intake Application, submit the following items:

*Copy of Picture Identification

*Copy of the bill that you need help with:

This may include the “Final Notice” of your electric bill, gas or propane bill or refill estimates, valid lease agreement or mortgage statements, and prescription from your doctor or picture of your empty bottles for refills. FACES will also consider other one time major household expenses as part of your emergency needs. For example volunteers will discuss your car insurance or estimates for car repair (if the car is used for work), temporary day care, heating or plumbing repairs, and other major household needs.

We are closely monitoring events and will re-evaluate when in-person services will be re-established. Thank you for your understanding as we as a community continue to navigate through this public health matter.

Family and Community Empowerment Services (FACES) assists clients on a first-come, first-served basis. Our hours of operation are from 9:00 a.m. to 11:45 a.m. Tuesdays and Thursdays.

FACES’ volunteers are here to help Wake County residents of Fuquay-Varina and Willow Spring (27592) during financial emergencies.

We consider electric bills and LP gas fill ups, discuss your medication scripts or refills, and will work to help keep you from eviction. FACES’ representatives will also consider other one time major bills that have impacted your budget.

You will be asked to fill out an application that outlines your current monthly expenses. In order to serve you we also require documents that will help us understand and verify why your household is having a financial emergency.

In order to help us understand your household financial crisis, FACES may require any of the following documents verifying your income and financial status:

• If you have reduced hours, bring pay stubs that show your reduction in pay over a few months.
• If no pay stubs are available, bring a letter from your former employer verifying your previous employment.
• Bring any application for or pay verification for unemployment or disability.
• Also bring copies of as many major bills as possible that will help outline why your household is struggling to pay the requested emergency service.

COVID-19 Information

House Wake! COVID-19 Financial Assistance Program

Are you a renter struggling to make your monthly housing costs and utility payments? The House Wake! COVID-19 Financial Assistance Program may be able to help!

This program provides support to renters, landlords and utility companies to cover portions of rent and/or utility shortfalls resulting from a loss of income due to the pandemic. Assistance is available to renters for up to 12 months of past-due rent and unpaid utilities dating back to April 1, 2020.

Utilities covered by the program include:

• Electric
• Water
• Sewer
• Gas/Oil
• Trash
• Internet Services

 

For households where financial assistance is not enough, House Wake! COVID-19 Financial Assistance Program is offering two additional services:

1. Legal counsel, provided at no cost for tenants who cannot reach an agreement with their landlords or need legal counsel for mediation services; and
2. Relocation Assistance, for households earning below 50% of area median income (AMI) unable to maintain payments for their current home and are at-risk of homelessness due to the COVID-19 pandemic.

How can you apply?

Applications can be submitted by:

• Visiting housewake.com
• Calling 919-899-9911
• Emailing – housing@telamon.org

Federal COVID-19 Information
Centers for Disease Control and Prevention – https://www.cdc.gov

State COVID-19 Information

North Carolina COVID-19 Information Hub – https://www.nc.gov/covid19

North Carolina Emergency Management – https://www.ncdps.gov/ncem

Municipal COVID-19 Information
Wake County North Carolina COVID-19 Information – http://www.wakegov.com/covid19/Pages/default.aspx
Drive-thru COVID-19 testing at Wake County Government sites – https://covid19.wakegov.com/testing/

 

Senior Adult Resources

Administration for Community Living – https://acl.gov/COVID-19

National Council on Aging – https://www.ncoa.org/ncoa_acf/covid-19-resources-for-older-adults/

 

Youth and Student Resources

Wake County Public School System – https://www.wcpss.net/Page/42068

 

Veterans Resources

Veterans Affairs COVID-19 Resources – https://www.va.gov/OSDBU/COVID-19

Resources for Veterans and Military Families amid COVID-19 – https://www.aarp.org/home-family/voices/veterans/info-2020/free-coronavirus-resources.html 

 

General Resources for Assistance

United Way 211 – http://www.211.org

Wake County Food Resources – https://covid19.wakegov.com/food-resources/

Wake Helps: A Utility Bill Payment Assistance Program – https://covid19.wakegov.com/wakehelps/

Wake Network of Care – https://wake.nc.networkofcare.org

If you live in the Apex, Friendship, New Hill, and/or Holly Springs area and are in need of assistance, visit our friends at Western Wake Crisis Ministry to find out how they might assist you and your family in your time of need, wwcm.org.

 

Housing Assistance & Housing Resources

United States Housing and Urban Development – https://www.hud.gov/program_offices/public_indian_housing/covid_19_resources

North Carolina Family & Community COVID-19 Resources – https://www.nc.gov/covid-19/family-community-covid-19-resources

House Wake! Eviction Prevention Program – https://wakegov.com/housing or http://housewake.com

North Carolina Housing Opportunities and Prevention of Evictions (NC HOPE) Program – https://nc211.org/hope/

Resource Spotlight:  Wake County’s Housing Affordability and Community Revitalization’s House Wake! Eviction Prevention Program

 

Mental Health Resources

Community Counseling, Education, and Research Center – https://sites.ced.ncsu.edu/ccerc – Mental health and career counseling for holistic wellness

Healthline – https://www.healthline.com/health/covid-19-mental-health-resources

 

 

Resources for Small Business Owners and Freelancers

US Small Business Administration – https://www.sba.gov/page/coronavirus-covid-19-small-business-guidance-loan-resources

Upwork – https://www.upwork.com/resources/remote/covid-19-resources-freelancers-small-businesses/